Shipping Policy

Shipping Policy for PureFlow Filters

Thank you for choosing PureFlow Filters! We appreciate your support and are dedicated to providing you with a seamless delivery experience. Here are the key details of our shipping policy:

Shipping Availability

We currently offer shipping services only within the United States. While we understand this may be a limitation for our international customers, we appreciate your understanding. If you have friends or family in the U.S., you may choose to have your order sent to them for forwarding to your location.

Order Processing and Delivery Times

- Order Processing: All orders are processed within 3 business days. 
- Delivery: With our free USPS First Class Package Shipping, you can expect your items to arrive within 2 to 3 business days after dispatch.

Shipping Costs

We are pleased to offer free shipping on all orders through our USPS First Class Package Service.

Tracking Your Order

Once your order is placed, you will receive a confirmation email. Within 48 hours of shipment, you will receive another email containing a tracking link, allowing you to keep an eye on your order's status.

Missing Packages

While we cannot assume responsibility for lost packages, we are here to assist you. If your order goes missing, please contact us with your order number, and we will help you work with the shipping carrier to resolve the issue.

Delayed Shipments

If your order processing exceeds our standard timeframe of 3 business days, we will provide a $10 coupon as a gesture of our apology. For any returns or further assistance, please reach out to our customer service team.

 

Package Acceptance

We recommend inspecting your package for any damages before signing for delivery. If you notice any issues or if an item is missing, please refuse the delivery and contact our customer service immediately. Acceptance of the package by anyone other than yourself will be viewed as a receipt by the intended recipient.

If you have any questions or need assistance, please don’t hesitate to contact us. We value your support and appreciation.

 

Contact Us:

For inquiries or concerns about our shipping policy, please reach out to our customer service team. We are here to help ensure your experience with PureFlow Filters is a positive one.